Frequently Asked Questions

Products

What is SunBop Sunscreen Stick?

SunBop is an invisible SPF 50 PA++++ sunscreen stick made for everyday life. It's powered by skincare actives (niacinamide, rice bran oil, and aloe & botanicals) that help brighten, protect and soothe the skin. It glides on clear with no white cast, making it perfect for all skin tones.

Is SunBop suitable for all skin types?

Absolutely! SunBop is formulated to be lightweight and non-greasy, suitable for all skin types including sensitive skin. It's vegan, cruelty-free, and made with high-quality ingredients.

How do I apply SunBop?

Simply glide the stick directly onto your skin. Apply generously 15 minutes before sun exposure and reapply every 2 hours, or more frequently if swimming or sweating. It's perfect for on-the-go application – no mess, no greasy hands!

Fragrances

What's the difference between your Hair & Body Mists?

Our Fragrances collection features all-over sprays that can be used on hair, body, and clothes. Each scent has its own profile: Musked Rose is a fresh rose and citrus floral with a warm, musky base; Velvet Haze opens with citrus and coconut before settling into jasmine, lavender, sandalwood and musk; Peach Perfect is a fruity, playful blend of peach and strawberry over a soft vanilla-musk base.

How long does the fragrance last?

Scent that actually lasts is one of the things we care about most. These are long-wearing, made-with-care formulas, not a quick spritz that fades in an hour. For the longest wear, layer on pulse points and hair ends.

Orders & Shipping

Do you ship internationally?

Currently, we deliver to all areas within the UAE. International shipping is coming soon. Sign up for our newsletter to be notified when we expand.

What is your return policy?

Returns are accepted within 24 hours of delivery, for unused products in their original packaging. Contact us via hello@trueessentialandwellness.com or our Contact page to start one. Opened products can't be returned for hygiene reasons; defective or damaged items can be exchanged. See our full Shipping & Returns page for details.

General

Are your products cruelty-free?

Yes! All Mysha products are 100% cruelty-free and vegan. We never test on animals and none of our ingredients are derived from animals.

How can I contact customer support?

You can reach us at hello@trueessentialandwellness.com or through our Contact Us page. We aim to respond within 24 hours!